Last Updated: March 2026

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We Want You to Love Your Order

This policy explains how returns, refunds, and exchanges work at Forged in Mud — written clearly so there are no surprises.

 

Eligibility

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All Refunds, size exchanges, exchanges and defects must be reported to our claims department with in 30 days from the day of purchase to be eligible.

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All items will be inspected and must be in its original state, unworn and unwashed and still have the original barcode sticker label attached.

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Any errors such as misprints, damage from delivery/defects, wrong items or size's shipped and lost in transit due to no error on your part will be deemed to be corrected by Forged In Mud at Forged In Mud's expense.

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Size exchanges will also be covered at Forged In Mud's expense for the shipping and re shipping of the item (please be sure of your size when ordering. If you prefer a loose baggy hoodie always go up one size at least)

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Exchanges for one item to another will be honored minus the shipping fee to return your item(s) for exchange, this is paid by the customer along with any price adjustments if the new ordered item is more and a price adjustment will be completed and the difference will be refunded to your original form of payment if the new item is less.

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​Buyers remorse will be refunded minus all shipping fees 

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All Items are created for each individual order. We understand that if we misprinted/, damage, or defect any items that you receive, a clear photo and a description of the issue regarding the item must be submitted within 30 days from the day of purchase and the items must be in their original, unused and unworn condition. 

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We take quality seriously. If something isn't up to standard, we want to know about it.

Please take clear photos, include your name, phone number, order number, item with description of the issue along with your full address and submit your request to claims@forgedinmud.ca Once your claim is started and you have been given instructions on how to return, you have 5 days to ship the item for the claim to remain open so we may track the shipment.

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We aim to respond to all inquiries within 2-4 business days.

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This Returns & Refunds Policy was last reviewed and updated in March 2026. It applies to all personal information collected through https://www.forgedinmud.ca/ and any associated mobile applications or services.